Why Empathy Matters
There was a funny story I read many years ago set during the “Management By Walking Around” fad, so named because it encouraged managers to leave the cocoon of their… Continue Reading...
Choosing What Matters
With no physical limitations, internet content and software product features can increase exponentially in hopes that something – like the proverbial spaghetti – will stick to the wall. But the… Continue Reading...
How to Lead People Who Don’t Like You
Last week I heard from a loyal reader in California who asked me this question:
“How do you deal with sales people who clearly are not into you as a… Continue Reading...
Unlock Interesting Answers With This One Great Question
First-time conversations often follow a pretty standard form that yields only the barest level of insight. All of us are used to our own answers and can give them on… Continue Reading...
It Takes Maturity to Avoid Disputes
Today I ran across a thread from Mark Suster on Twitter where he said “It takes maturity to avoid disputes” (note – he has since taken it down).
He referred… Continue Reading...
Understanding Business Asynchrony
Due in part to the tyranny of the spreadsheet age, business planning is often too numerical and doesn’t take into account the vagaries of human behavior. How many companies over-hire… Continue Reading...
