How To Successfully Meet with an Angry Customer
You know the drill. A customer is angry and the problem has been escalated to you. You have been called in by your company to be called on the carpet… Continue Reading...
Visualization to Execution: Bridging the Gap
Over the past couple decades we’ve become more aware of high-performance athletes hiring sports psychologists to help them visualize their success. I don’t golf very often (with predictable results) so… Continue Reading...
“Friendlies”: Are You Ignoring These Secret Weapons?
What if I told you that there are resources at your diposal that can give you an enormous competitive advantage? What if I told you these resources won’t cost you… Continue Reading...
Defense Against The Snark Arts
What do we do when people respond negatively to our work? How should you respond when, after you put forth effort to make something better, you get snark? How can… Continue Reading...
New Product? How To Tackle Pricing.
Among the many challenges faced by entrepreneurs and innovators is the subject of pricing for something new. The only thing that is for sure is this: however you charge for… Continue Reading...
Looking Ahead: How Are You Voting With Time?
Our dollars are votes. When we spend money on something, we are voting for more of it, although our consumer culture doesn’t want us to think about that. We are… Continue Reading...
